Privacy policy
1. Data controller
- Contact email: info@velazquez24.es
2. What data we process and why
| Activity | Data | Purpose | Legal basis | Retention |
|---|---|---|---|---|
| Browsing with analytics (if you accept) | Cookie identifier, pages viewed, device, approximate location (without full IP) | Understand how the website is used and improve it | Your consent (Art. 6(1)(a) GDPR) | 14 months in Google Analytics |
| Browsing without accepting | Anonymous cookieless pings | Aggregated statistics | Legitimate interest (Art. 6(1)(f) GDPR) | 14 months |
| Live chat (LiveChat) | What you write in the chat, name or alias if you give one, technical session data | Handle your enquiry | Your request / pre-contractual steps (Art. 6(1)(b) GDPR) | As long as necessary to handle it |
| Contact by phone / WhatsApp / Telegram / email | Number or email address and what you tell us | Handle your enquiry | Your request (Art. 6(1)(b) GDPR) | As long as necessary to handle it |
We do not request or store special categories of data. We do not make automated decisions or carry out profiling with legal effects. The website is intended only for persons over 18.
3. Who we share data with
Only with providers that render services to us, under a data processing agreement:
- Google Ireland Ltd. — Google Analytics 4.
- Text S.A. (LiveChat) — chat service.
- Web hosting provider — website hosting.
We do not sell or transfer your data to third parties.
4. International transfers
Some providers (Google, LiveChat) may process data in the U.S. This is done with appropriate safeguards: the EU-U.S. Data Privacy Framework and/or the European Commission's standard contractual clauses.
5. Your rights
You can request access, rectification, erasure, objection, restriction and portability, and withdraw your consent at any time, by writing to info@velazquez24.es and stating which right you are exercising. If you believe we have not handled your request properly, you can lodge a complaint with the Agencia Española de Protección de Datos (Spanish Data Protection Agency) (www.aepd.es).
6. Cookies
See the Cookie policy.
Last updated: 08/11/2026
